Privacy Policy

Aulendur Labs, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the WeaveCast platform ("Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, job title, and contact details when you create an account
• Profile Information: Preferences, settings, and customizations you configure
• Payment Information: Billing address and payment method details (processed by our payment processor)
• Communications: Messages, feedback, and correspondence when you contact us
• Content: Analyses, queries, and other content you create using the Service

2.2 Information Collected Automatically

We automatically collect certain information when you use the Service:

• Usage Data: Features used, queries made, pages visited, and time spent
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, and referring URLs
• Cookies and Similar Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• SSO Providers: Identity information when you authenticate via SSO
• Business Partners: Information provided by your organization's administrator

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and administrative messages
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Personalize and improve your experience
• Develop new products, services, and features
• Comply with legal obligations

We process your data based on: (1) your consent, (2) the necessity to fulfill our contractual obligations, (3) our legitimate interests, or (4) compliance with legal obligations.

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you direct us to do so.

4.2 Within Your Organization

For organizational accounts, your information may be visible to administrators and team members as permitted by your organization's settings.

4.3 Service Providers

We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your information.

4.4 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

4.5 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Retention periods vary based on:

• Your subscription tier and data retention settings
• Legal and regulatory requirements
• Whether there is an ongoing business need

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Role-based access controls and authentication
• Regular security assessments and penetration testing
• Employee security training and background checks
• Incident response and breach notification procedures

For more details, see our Security page.

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can access and export your data using the Service's built-in features.

7.2 Correction

You can update your account information through your profile settings.

7.3 Deletion

You can request deletion of your personal data. Some information may be retained as required by law or for legitimate business purposes.

7.4 Opt-Out

You can opt out of promotional communications by following the unsubscribe instructions in those messages.

7.5 GDPR Rights (EEA Users)

If you are in the European Economic Area, you have additional rights including: restriction of processing, objection to processing, and the right to lodge a complaint with a supervisory authority.

7.6 CCPA Rights (California Residents)

California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information (which we do not do).

We are based in the United States and process data primarily in the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States.

For transfers from the EEA, we rely on Standard Contractual Clauses and other lawful transfer mechanisms. Enterprise customers may have data residency options available.

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact us:

Aulendur Labs, Inc.
Privacy Team
Email: privacy@aulendur.com
Address: Austin, Texas, United States

For data subject requests, please email dsr@aulendur.com.